"The improved reputation has had a positive impact on our online business."
Allane Mobility Group Success Story
Real and Authentic Insights - Learn how Allane Mobility Group dramatically increased the number of feedbacks using eTrusted Experience Feedback solutions and improved the score of their Sixt new car brand to 4.5 out of 5 stars.
By working with eTrusted, Allane Mobility Group has identified the optimal touchpoint for collecting customer feedback in the customer journey. This gives customers the opportunity to give their feedback at the ideal time. In total, the number of feedbacks was increased to more than 2,000 within a few months.
Overview of further benefits
Significantly improved online reputation.
Placement of feedback and insights from satisfied existing customers are used to attract new customers.
By using the eTrusted Reputation Manager, the ratings on Trustpilot were also improved.
Information
The Allane Mobility Group is a leading provider in online direct sales of new cars in Germany as well as a specialist in the management and full-service leasing of large fleets. The company supports the longer-term mobility of its private and corporate customers with customised solutions.
Philipp Schwenke, Managing Director Online Retail, Allane Mobility Group
„Durch die Zusammenarbeit mit eTrusted konnten wir die Anzahl der Feedbacks unserer Kunden deutlich erhöhen. Die verbesserte Reputation hat sich positiv auf unsere Online-Abschlüsse ausgewirkt.“
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