Optimisation customer satisfaction
Success Story
With the integration of eTrusted, our customer, a renowned and well-known auto bank, created a feedback culture that led to more trust and loyalty on both the employee and customer side. Analysing feedback at three different touchpoints during the customer journey enabled the auto bank to gain an even better understanding of its customers' needs. Subsequently, an NPS of 31 was achieved.
Further benefits for the auto bank:
Receives authentic and reliable insights from its employees so that internal processes can be optimised.
The online reputation was improved. Reputation management, which integrated other platforms, also had a supporting effect.
The insights and placement of feedback from happy existing customers are used to acquire new customers.
Information
A renowned and experienced German auto bank integrated Customer Experience and Employee Experience Feedback with eTrusted.
In addition to increasing employee satisfaction, the processes and experiences along the customer journey were to be improved.
Overview of success facts
3 Products
>450 Feedback count
4,7 Stars
Customer opinion
"With eTrusted, we were able to sustainably improve our reputation. We are very satisfied!"
(Teamlead Communications)
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