Optimise your product journey
Success Story
With the integration of eTrusted, our customer, a bank from southern Germany, initially focused on product reviews for the checking account. Three touchpoints were defined: after 1 month of opening the checking account, after 6 months and after 12 months.
As part of the automated query process, various dimensions were considered and subsequently optimised:
card delivery
promptness of moving service
probability of recommendation (NPS) and another four.
Further benefits for the bank:
Receives authentic and reliable insights from their customers so that processes can be optimised.​
The insights and placement of feedback from happy existing customers are used to acquire new customers.
Information
One of southern Germany's Stadtsparkassen integrated eTrusted with the aim of achieving a high level of transparency regarding the satisfaction of individual products, e. g. the checking account in the future.
In addition to optimising the product journey, positive feedback is also to be used to acquire new customers.
Overview of success facts
4 Touchpoints
>310 Feedback count​
4,7 Stars
Kundenstimme
"By incorporating positive product feedback from our customers, I've been able to win some new customers for us. Both thumbs up!"
(Sales Manager)
Contact our team.
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