Optimise your online reputation
Success Story
The aim of integrating eTrusted and gathering customer feedback was to optimise reputation and build trust in a very competitive market.
Customer feedback was also used to optimise the contract process so that customer satisfaction could be improved. By displaying feedback on the website and during the checkout process, new customer acquisition is supported.
By using the eTrusted Reputation Manager, additional and even more positive reviews could be collected.
Further benefits for the energy provider:
The online reputation was sustainably optimised across platforms.
The recommendation rate (NPS) was demonstrably increased.
Information
Our client is a German energy provider and is particularly active in the field of electricity.
Due to the high transparency of all providers on the market, a good reputation is a basic requirement for success. The reputation should and could be optimised with the integration of eTrusted.
Overview of success facts
>155 Feedback count
4,4 Stars
Kundenstimme
"From A to Z super. Great software and great support at any time."
(Sales employee)
Contact our team.
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