Feedback to increase conversion
Success story
With the integration of eTrusted, our customer, a very well-known computer manufacturer in Germany, increased the conversion in its six online shops from different countries.
The experience feedback collected with eTrusted was integrated at various touchpoints in the online shop. Especially by integrating it into the checkout process of the shop, bounce rates were minimised and the first purchase rate increased.
In addition, the feedback from real customers is used for ongoing process optimisation.
Other advantages of the computer manufacturer at a glance
The manufacturer receives authentic and reliable insights from its customers so that processes can be optimised.
The insights and placement of feedback from happy existing customers are used to acquire new customers.
Information
The computer manufacturer is active worldwide and produces computers as well as other technical devices such as tablets and televisions.
The goal with the establishment of eTrusted was a customer-oriented strategy, the creation of transparency as well as the optimisation of the online shop.
Success details at a glance
6 online shops
>2330 number of feedbacks
4.67 star rating
Kundenstimme
"By integrating feedback into our online shop customer journey, we were able to achieve great results. We are looking forward to further cooperation!"
(Head of E-Commerce)
Contact our team.
Do you have any questions?