Feedback to increase conversion

Find out here how a computer manufacturer was able to increase the conversion of its online shop with the help of eTrusted widgets.

Success story

With the integration of eTrusted, our customer, a very well-known computer manufacturer in Germany, increased the conversion in its six online shops from different countries. 

The experience feedback collected with eTrusted was integrated at various touchpoints in the online shop. Especially by integrating it into the checkout process of the shop, bounce rates were minimised and the first purchase rate increased.

In addition, the feedback from real customers is used for ongoing process optimisation.

Other advantages of the computer manufacturer at a glance

  • The manufacturer receives authentic and reliable insights from its customers so that processes can be optimised.

  • The insights and placement of feedback from happy existing customers are used to acquire new customers.


The computer manufacturer is active worldwide and produces computers as well as other technical devices such as tablets and televisions. 

The goal with the establishment of eTrusted was a customer-oriented strategy, the creation of transparency as well as the optimisation of the online shop.

Success details at a glance

  • 6 online shops

  • >2330 number of feedbacks

  • 4.67 star rating


Reference testimonial

"By integrating feedback into our online shop customer journey, we were able to achieve great results. We are looking forward to further cooperation!"

(Head of E-Commerce)

Referenzen Homepage etrusted

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Information on the processing of personal data by Trusted Shops AG can be found in the data protection information.