Experience Feedback: the factor of success

Success depends on the right decisions. That's why successful companies use the strengths of real-time feedback at every relevant touchpoint.
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Trust in transition

Digital technologies have changed the conditions for trust and posed new challenges for us as people as well as for companies. eTrusted creates the trust that enables positive togetherness in a digital space.
Spaeter Vertrauen in Instituionen

From linear...

Prior to digitalisation, the flow of information was linear from businesses to consumers. Trust was easy since the source of information was clear.

Heute Distribiertes Vertrauen

...to decentralised

With digital networking, information is now exchanged between individuals. This makes trust a more complex issue, as the source of information is not entirely clear.

What does this mean for your company?

Dialogue rather than monologue

The better you know the people who interact with your company, the more specifically you can respond to their expectations and needs. With Experience Feedback, you can enter the dialogue at any desired touchpoint. This gives you valuable insights to manage your company's customer experience and bind the target group to your brand over the long term.

More about Touchpoints

More real insights

Data is the very essence of successful companies - however, only if the data is valid and up to date. With eTrusted, you receive authentic customer feedback in real time and can also be sure to comply with data protection according to GDPR at all times.

More about data

The value of real stars

An authentic 4-star rating is more convincing than an anonymous one with 5. And in dealing with even more critical reviews, companies demonstrate how they respond to customers and solve problems. This is how digital trust is created.

More about customer centricity

The new trust in numbers

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of all buyers are willing to spend more money for a better buying experience.

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of customers would stop using a brand after just one bad experience, even if they had previously rated it positively.

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of all dissatisfied customers review a negative experience because of their own motivation. Those who want to improve must therefore actively ask.

Digital trust needs transparency, authenticity and safety

Social Proof

Transparent: Social proof

Good reviews are worth gold: It creates trust among interested parties and confirmation among regular customers when many people rate your products, your services or your support well.

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Authentic: Authentic reviews

A prerequisite for this is that the reviews are real. After all, this helps people to make better decisions in the digital space and companies to achieve true customer centricity.

DSGVO

Safe: GDPR compliant

Data security has the highest priority. For the people giving feedback, this means that their private data is always protected and for companies, that they are legally compliant at all times.

Ensure digital trust with eTrusted

Let's start!