Automate the collection, management and marketing of authentic feedback – with a cloud-based platform that seamlessly connects to your processes
Generate rich transactional
feedback through flexible
contexts in a fully customized
and automated way
Analyze your customers'
feedback to precisely
measure and improve
your customers' satisfaction
Use the feedback results
to demonstrate your
different marketing channels
The power of transactional feedback
With transactional feedback, it’s possible to get a continuous stream of rich feedback instead of just feedback snapshots. The eTrusted technology captures your customers’ feedback at just the right moment following a defined interaction with your organization. This contextual feedback lets you improve your services at the relevant customer touch points. This valuable feedback can then be distributed to your marketing channels.
Find out more about transactional feedback:
The eTrusted platform lets you know exactly what your customers think when they interact with your organization. The fully customizable eTrusted feedback SDK includes the Sensors technology, which you can connect to any transaction along your customer’s journey. And above all: you don't have to worry about how to adapt any of your current systems as the eTrusted solution easily and seamlessly connects to your processes.
Find out what our cloud-based platform can do for you:
Trust is the bond between you and your customers
But trust cannot be taken for granted. Trust is inspired slowly. And can be lost within seconds. That is why trust-building measures should be at the core of any business strategy. The eTrusted experts are ready to assist you with more than 15 years of experience in building up trust.
Read more on how to inspire trust in your customers:
read online reviews
of customers have more trust in a local business with positive reviews
of consumers trust reviews as much as personal recommendations
Source: BrightLocal, Local Consumer Review Survey 2015