Automate the collection, management and marketing of authentic feedback – with a cloud-based platform that seamlessly connects to your processes


Collect Feedback

Generate rich transactional
feedback through flexible
contexts in a fully customized
and automated way

Manage & Analyze

Analyze your customers'
feedback to precisely
measure and improve
your customers' satisfaction


Use the feedback results
to demonstrate your
trustworthiness in
different marketing channels

eTrusted Sensors for Industries

The power of transactional feedback

With transactional feedback, it’s possible to get a continuous stream of rich feedback instead of just feedback snapshots. The eTrusted technology captures your customers’ feedback at just the right moment following a defined interaction with your organization. This contextual feedback lets you improve your services at the relevant customer touch points. This valuable feedback can then be distributed to your marketing channels.

Find out more about transactional feedback:


eTrusted Sensors Solution

Unique Technology

The eTrusted platform lets you know exactly what your customers think when they interact with your organization. The fully customizable eTrusted feedback SDK includes the Sensors technology, which you can connect to any transaction along your customer’s journey. And above all: you don't have to worry about how to adapt any of your current systems as the eTrusted solution easily and seamlessly connects to your processes.

Find out what our cloud-based platform can do for you:


eTrusted Sensors Resources

Trust is the bond between you and your customers

But trust cannot be taken for granted. Trust is inspired slowly. And can be lost within seconds. That is why trust-building measures should be at the core of any business strategy. The eTrusted experts are ready to assist you with more than 15 years of experience in building up trust.

Read more on how to inspire trust in your customers:



eTrusted Sensors Online Reviews

of customers
read online reviews

eTrusted Sensors Positive Reviews

of customers have more trust in a local business with positive reviews

eTrusted Sensors Personal Recommendations

of consumers trust reviews as much as personal recommendations

Source: BrightLocal, Local Consumer Review Survey 2015

"For over 25 years, our airline has enjoyed a high level of confidence from our clients. With Trusted Shops, we use the opportunity to collect our customers' reviews and evaluate them internally and externally in order to optimize the customer experience permanently."
Thomas Bornschein, Senior Manager Marketing & Business Segments, Sun Express

Our clients