"Customer reviews are a safe place to start for new customers, but also important for existing customers to give us their feedback. A customer's word builds trust with prospects."
Success story of Süwag AG
With the clear goal of optimising its reputation, the energy supplier Süwag decided to work with eTrusted. Within a few weeks, customer feedback was successfully collected, analysed and displayed on the website.
Süwag collects feedback at the following touchpoint: Conclusion of an electricity or gas tariff for private customers.
Thanks to the reputation of Trusted Shops and the optimised integration, a very high conversion (feedback rate) was achieved.
Further advantages for Süwag at a glance
- Optimised online reputation, which significantly supports the acquisition of new customers.
- Placement of feedback on the website to increase trust on the customer side and thus also conversion.
- Individual and needs-based advice and support from our Customer Success Managers and the entire team.
Read the whole case study for free:
(German Version)
Information
Süwag Vertrieb AG & Co. KG is a regional energy supplier with tradition.
Süwag is regarded as a customer-oriented energy company. As awards show, Süwag optimises quality and service based on customer feedback.The customer testimonials collected with eTrusted therefore represent the high level of customer satisfaction.
https://www.suewag.de/privatku...
Sarah Hoffmann, Referentin Digitales Marketing, Süwag Vertrieb AG & Co. KG
"Customer reviews are a safe place to start for new customers, but also important for existing customers to give us their feedback. A customer's word builds trust with prospects."
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