eTrusted for B2B

eTrusted helps big B2B companies across a wide range of sectors integrate their Experience Feedback Culture. To support sales, referral rates and margins.

Experience feedback can include the following areas:

  • Feedback on the adherence to/implementation of appointments by installers

  • Feedback on the processing of orders by service technicians

  • Feedback on the delivery and provision of products

  • Feedback on the quality of manufactured products in further processing by partners

  • Feedback on the current work equipment of sales representatives

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The current difficulties in supply chains, advancing digitalisation and an increasing shortage of skilled workers have in some cases been determining the everyday life of B2B companies for years. In order to be able to meet these requirements more effectively in the future, we help you to recognise and understand the needs of your stakeholders even better in order to address them efficiently.

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Establish an Experience Feedback Culture

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Customer Experience

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Employee Experience

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Partner Experience

Customer Experience Feedback

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The current situation in global supply chains in particular makes it difficult for companies to meet the high expectations of their end customers. Yet their satisfaction is the guarantee of a long-term and profitable business relationship.

At eTrusted, we help you unleash real and real-time customer insights to meet these expectations and sustainably strengthen your customer relationship. With your individual Experience Feedback Culture, you not only increase your customer satisfaction, but also their loyalty.

Your benefits at a glance:

  • Transparency about customer relationships and thus the possibility to recognise and counteract churn risks at an early stage.

  • Possibility of prioritising options for action that really influence your overarching customer relationships

  • Increased customer centricity across the organisation, breaking down silos and improving customer satisfaction in the long term.

  • The flexibility of your Experience Feedback Culture with eTrusted allows you to leverage all these benefits across all sales channels (Omnichannel)

More about eTrusted Customer Experience Feedback >

Employee Experience Feedback

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Your employees are the connection between your company and your customers. They contribute significantly to services, products and innovations. In times of a lack of skilled workers and high fluctuation rates, this connection often determines the success or failure of a company.

We at eTrusted help you strengthen this link with an open Experience Feedback Culture. With us, you involve your employees in decisions, thus creating trust and appreciation, which is the basis for satisfied employees. This is how you can prevent the shortage of skilled workers and thus achieve a competitive advantage.

Your benefits at a glance:

  • Higher quality in all areas, because satisfied employees build better relationships with customers and thus enable e.g. better closing rates.

  • Improved innovation for your company, through the involvement of your employees from the day-to-day business in decision making

  • Longer tenure, because happy and satisfied employees stay with you for several years, which in turn has a positive effect on e.g. productivity.

  • More effective and cost-efficient recruiting, e.g. through the recommendations of your own satisfied employees.

More about eTrusted Employee Experience Feedback >

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Exemplary cooperation between eTrusted and Germany's B2B companies

  • Obtaining authentic feedback from customers after the sale of the goods, delivery, commissioning and after the warranty has expired. This has enabled meaningful information to be gathered in just a few months, leading to a significant increase in efficiency.

  • Automated collection of feedback after a consultation on site or by telephone by a sales partner, in order to improve their own processes, but also to use the feedback for marketing purposes.

  • Obtain regular feedback from partners on training and education in order to further strengthen the cooperation and increase the understanding of the respective processes.

  • Marketing of feedback from distribution partners to optimise the joint reputation, addressing both new and existing customers.

Partner Experience Feedback

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National and global partnerships have become indispensable for many companies, as have obstacles and hurdles in such partnerships or in supply chains. Especially at process interfaces, disruptive factors and thus coordination problems or delays occur time and again.

We at eTrusted help you to manage your partnerships holistically and with a focus on better cooperation. The focus is on a close, digital and automated exchange about improvements in the collaboration. This gives you the information you need to make sustainable decisions.

Your benefits at a glance:

  • Better control and coordination with your business partners and thus shorter processing times, delivery times or process runtimes and thus more efficiency.

  • Higher satisfaction of your business partners through active management of the relationship and thus a higher probability of long-term partnerships

  • More focus on improving your process interfaces and information about new potentials or business opportunities in the cooperation

More about eTrusted Partner Experience Feedback >

Contact our B2B experts and benefit from our experience.

Get live insights and experience the eTrusted platform in action.