COLLECT Experience Feedback
Collect Experience Feedback - At each of your individual touchpoints.
Meet your customers where they are. With eTrusted, you collect real-time Experience Feedback at every relevant touchpoint.
After consultation
Experience Feedback on a consultation (in person, by phone) e.g. scope, structure
Visit to a branch
Experience Feedback on a visit to your branch e.g. waiting times, service, facilities
Conclusion of contract
Experience Feedback on the conclusion of a contract e.g. clarification, comprehensibility
Customer service
Experience Feedback on your customer service e.g. chatbot, call centre, speed, quality
Collect Experience Feedback - with your individual feedback invitations
Adapt our invitation templates to your individual corporate design (colour scheme and logo).
Create your individual texts and questions in the feedback invitation.
Work with us to optimise your feedback invitation for each relevant device.
Define flexible dispatch rules for the feedback requests according to your wishes.
Collect Experience Feedback - with your individual questionnaires
Take advantage of our flexible design options and use your individual corporate design and language.
Use all the usual question techniques for your individual Experience Feedback questionnaire. The following examples are used by our current clients: Star Selection, Matrix Questions, Choice Questions, Comment, Opinion Scale, NPS, etc.
Create your personal questionnaire flow and decide which answer behaviour leads to which follow-up questions.
Connect eTrusted with your software
Event API
The eTrusted Event API can be connected to all your existing systems and is your central interface to automatically invite your customers to give feedback.
Your added value at a glance:
Automated invitation process
Without large IT resources
Customised for your system landscape
Questionaire Link API
Use personalised and transaction-related links to ask your customers for feedback with just a few clicks - ideal for use in your existing systems and apps.
Your added value at a glance:
Link can be inserted anywhere and at any time(online and offline via QR code)
Automated process
CSV upload (manual)
Ask your customers for valuable feedback even before you connect to our automated services by using the CSV upload. You can do this manually at any time.
Your added value at a glance:
For a quick start without IT resources
Benefit from the positive reputation and high awareness of Trusted Shops.
Your customers trust us. This effects the conversion of the feedback.
Trusted Shops is one of the largest trust brands in Europe.