Collect authentic feedback in real time

Collect real-time feedback from different stakeholders in a structured and automated way to enable a customer-centric way of working.
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Increase the trust in your brand and thus the sales of your new and existing customers significantly by collecting customer feedback.

Ihre Vorteile im Überblick

EF ICON UPS 1 Feedback entlang der kompletten Journey

Feedback along the complete journey: Map all the relevant touchpoints of your (customer) journey and get a holistic picture.

EF ICON UPS In Ihrem Look Feel 2

In your look & feel: Adapt feedback invitations and questionnaires to your individual design.

EF ICON UPS Keine systemischen Grenzen

No systemic limits: Together we create your individual questionnaire with all the possible query types it needs to query and achieve your results in the best possible way.

Integration into your systems

No matter what your requirements are, we have the perfect solution.

Event Collect 

Automated connection

Link with our API

No manual effort

Event Collect

Cloud Collect 

Partially automated connection

No IT effort for implementation

Low manual effort

Cloud Collect

CSV Collect 

Manual connection

No effort for your IT during implementation

Manual effort for data provision

CSV Collect


Manual connection

No effort for your IT during implementation

Double opt-in required if necessary

Statischer Link

Questions about your integration options? We will be happy to advise you.

Success story of our client DZ-4

Head of Sales & Marketing reports on the cooperation with eTrusted and the company's successes.

"With eTrusted, we have the possibility for the first time to collect feedback not only at closing, but also in the following steps, to incorporate this automatically into our reports and to pass on relevant information to the responsible areas."

Arne Horn, Head of Sales & Marketing

Thousands of customers trust the eTrusted solution and collect experience feedback.

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Contact our experts and benefit from our experience.

Get live insights and experience the eTrusted platform in a demo.

Information on the processing of personal data by Trusted Shops AG can be found in the data protection information.

Our 360° platform for your company

With eTrusted you get an all-in-one platform that supports your company and your brand holistically in the topic of experience feedback and management. From collecting your feedback, to managing, analysing and publishing it using your own widgets, to deriving optimisation measures - eTrusted is your partner.