Let´s build your Experience Feedback Culture together.
Your software for Experience Feedback
With authentic feedback and real insights along your Customer Journey, Employee Journey, Partner Journey and Product Journey at every relevant touchpoint, you achieve transparency from and for your stakeholders. Integrate your Experience Feedback Culture together with eTrusted.
Customer Experience
Employee Experience
Partner Experience
Your benefits
The goal of an actively designed and applied Experience Feedback Culture is to place your stakeholders at the centre of your actions. This allows you to identify the needs of your customers, partners and employees even faster, optimise processes effectively and thus increase both satisfaction and turnover.
Increase trust and improve reputation.
Uncover weak points and optimise processes.
Improve customer experience and increase customer lifetime value.
Increase customer loyalty and repurchase rates.
Support acquisition and increase the rate of new customers.
Increase employee satisfaction and support employer branding.
Increase customer satisfaction and improve the recommendation rate (NPS).
Discovering trends and driving innovation.
Over 30,000 customers trust eTrusted
What our customers appreciate about us
We asked our customers. The results are impressive!
"Easy to implement!"
eTrusted can be integrated into our existing systems easily and without requiring large IT capacities.
"Perfectly adapted to our business!"
eTrusted is customised and perfectly adapted to our touchpoints in our product, partner, employee and customer journey.
"Personalised top service!"
eTrusted offers a personal account manager and customer success manager in German and English.
"Cooperation at eye level!"
eTrusted maintains an individual and competent collaboration with us.
"Empowered in the plan!"
eTrusted supports us entirely according to our individual wishes and needs in efficient and sustainable decision-making.
"DSGVO compliant!"
eTrusted supports us in all data protection matters comprehensively, quickly and easily.
One software for all industries
Our focus industries at a glance
