Let´s build your Experience Feedback Culture together.

Your 360 degree solution: Collect, Analyse, Manage & Advertise

Your software for Experience Feedback

With authentic feedback and real insights along your Customer Journey, Employee Journey, Partner Journey and Product Journey at every relevant touchpoint, you achieve transparency from and for your stakeholders. Integrate your Experience Feedback Culture together with eTrusted.

EF icon customer feedback web

Customer Experience

EF icon employee feedback web

Employee Experience

EF icon partner feedback web

Partner Experience

Your benefits

The goal of an actively designed and applied Experience Feedback Culture is to place your stakeholders at the centre of your actions. This allows you to identify the needs of your customers, partners and employees even faster, optimise processes effectively and thus increase both satisfaction and turnover. 

EF icon reputation web

Increase trust and improve reputation.

EF icon processes web

Uncover weak points and optimise processes.

EF icon customer hapiness web

Improve customer experience and increase customer lifetime value.

EF icon Customer loyalty web

Increase customer loyalty and repurchase rates.

EF icon increase web

Support acquisition and increase the rate of new customers.

EF icon happy employee web

Increase employee satisfaction and support employer branding.

EF icon lotsofcustomers web

Increase customer satisfaction and improve the recommendation rate (NPS).

EF icon innovation web

Discovering trends and driving innovation.

Helpful ressources

eTrusted product update

Over 30,000 customers trust eTrusted

Referenzen Homepage etrusted

What our customers appreciate about us

We asked our customers. The results are impressive!

"Easy to implement!"

eTrusted can be integrated into our existing systems easily and without requiring large IT capacities.

"Perfectly adapted to our business!"

eTrusted is customised and perfectly adapted to our touchpoints in our product, partner, employee and customer journey.

"Personalised top service!"

eTrusted offers a personal account manager and customer success manager in German and English.

"Cooperation at eye level!"

 eTrusted maintains an individual and competent collaboration with us. 

"Empowered in the plan!"

eTrusted supports us entirely according to our individual wishes and needs in efficient and sustainable decision-making.

"DSGVO compliant!"

eTrusted supports us in all data protection matters comprehensively, quickly and easily.

One software for all industries

Our focus industries at a glance

We look forward to your message

Information on the processing of personal data by Trusted Shops AG can be found in the data protection information.